Get help

Ask a question, ask for a mentor, find events near you, or tell us about a concern. A small team reads every request.

If you are in danger, call 911. For a mental health crisis, call or text 9-8-8. More support on the mental health page

The form is still being set up

The request form and the email addresses on this page are not working yet. Until they are, your local masjid is a good place to ask, and the crisis lines above are there if you need help now.

What you can ask us for

  • Ask a question

    Anything you are unsure about, from prayer to telling your family. If we are not the right people to answer, we will tell you who is.

  • Ask for a mentor

    A trained volunteer, usually of the same gender, who checks in with you and helps with the basics.

  • Events and community

    Classes, new Muslim get-togethers and masjids near you.

  • Report a concern

    Something about a mentor, a group or an admin that did not feel right.

Send a request

The form opens on Google Forms in a new tab.

Open the help form

What the form asks

  • What you need help with
  • The language you would like to use
  • Whether you would prefer a mentor of the same gender
  • Your city or province
  • Your time zone
  • How you would like us to contact you
  • A message, if you want to add one
  • A line where you agree to us using your answers to reply to you

That is all. We only ask what we need to reply and, if you want one, to find you a mentor.

Who reads it

One or two volunteer coordinators read every request from one shared inbox. Nobody else sees it. If you ask for a mentor, the coordinator tells you about the match first and passes on only what the mentor needs, once you agree.

When we reply

We aim to reply within 48 to 72 hours. That is a target, not a promise. Replies can be slower over holidays and in Ramadan.

Your privacy

  • A help request tells us that you are Muslim or thinking about Islam, so we treat it as sensitive.
  • Only the coordinators read it. We do not share it with your family, a masjid or anyone else without asking you first.
  • The form is run by Google, which may store your answers outside Canada.
  • We aim to delete a request six months after we close it.
  • If someone else checks your phone or computer, you can send the form from another device, such as a library computer, and give us a contact method only you can see.
Read the privacy policy

Report a mentor, group or admin

Tell us if a mentor, a group member or an admin asks you for money, proposes marriage, pushes you to join something, or makes you feel unsafe. Your report goes to the coordinators, never to the person you are reporting.

Email: report@PLACEHOLDER.example

If someone asked you for money or you think you were scammed, you can also report it to the Canadian Anti-Fraud Centre at 1-888-495-8501.

Warning signs to watch for

Rather send an email?

You can write to us instead of using the form. The same coordinators read this inbox.

Email: hello@PLACEHOLDER.example

Not sure whether your question is for us, an imam or a counsellor?

How to ask for help

Sources used

These sources back how the form is set up and how your details are handled. The reply target and the retention period are our own targets.

  • Guidelines for obtaining meaningful consentPublic rights source

    Office of the Privacy Commissioner of Canada - Privacy guidance

    Lists religious or philosophical beliefs as sensitive information and says express consent is generally needed for it. Supports the privacy policy's consent section and the consent line on the help form. Whether this law applies to a volunteer group still needs a privacy reviewer. Page modified 2025-08-11.

  • Principle 4: Limiting collectionPublic privacy guidance

    Office of the Privacy Commissioner of Canada - Privacy guidance

    Says to collect only the personal information needed for the stated purpose. Supports keeping the help form to the few questions matching needs.

  • Principle 7: SafeguardsPublic privacy guidance

    Office of the Privacy Commissioner of Canada - Privacy guidance

    Asks for protection scaled to how sensitive the information is, including limited access. Supports the rule that only the coordinators read help requests.

  • Personal information retention and disposal: principles and best practicesPublic privacy guidance

    Office of the Privacy Commissioner of Canada - Privacy guidance

    Recommends deleting personal information once it is no longer needed and setting a retention schedule. Supports the retention target stated on the Get help page.

  • Choose where to save form responsesTool documentation

    Google Docs Editors Help - Form tool documentation

    Explains that Google Forms keeps responses in the form and in an optional linked sheet with its own sharing settings. Supports how the coordinators' shared inbox is set up.

  • Choose a geographic location for your dataTool documentation

    Google Workspace Admin Help - Form tool documentation

    Data region options are the United States, the European Union or no preference. Canada is not offered. Supports the note that form answers may be stored outside Canada.

  • Report fraud and cybercrimePublic safety information

    Canadian Anti-Fraud Centre - Fraud reporting information

    Asks people to contact local police first, then report to the Centre by phone (1-888-495-8501) or online, with an anonymous option. Supports the scam reporting line on the Get help page.